1300 303 917

Terms & Conditions

  1. Motoring 24-7 reserves the right to amend its “Exclusions and limitations” of policies at any time without prior notice.
  2. Information contained within this website also constitutes part of the Terms & Conditions of Motoring 24-7.
  3. Your membership will be activated after 72 hours from joining. Any request for assistance during this initial period will be at your own expense.
  4. Motoring 24-7 has a no refund policy on all membership and renewal fees.
  5. Motoring 24-7 will not under any circumstances refund any part of the membership or renewal fees paid once the roadside service has been used including in the event where the customer has joined at the time of a breakdown and required immediate assistance.
  6. Motoring 24-7 memberships are transferable to another vehicle in the event where a current member changes or replaces their existing vehicle, providing the new vehicle meets our terms and conditions (a 72 hour waiting period applies).
  7. Membership covers nominated vehicle only, which must be in a roadworthy condition, under 20 years old and road registered at the commencement of service, membership or renewal.
  8. Pre-existing faults will not be covered.
  9. Vehicles operated by non-Australian residents will not be covered. (International Tourists/travellers)
  10. Driver must have membership card on them at the vehicle to obtain free service.
  11. Free service may only be obtained by calling the phone number on the membership card. Costs incurred for services arranged in any other manner will be the responsibility of the driver.
  12. The driver must be present with the nominated vehicle at the arrival of the Motoring 24-7 service provider. Service will not be provided for unattended vehicles and any subsequent service will be at the driver's expense.
  13. In the event of a flat tyre, the spare wheel and tyre must be in a serviceable, roadworthy condition and compatible with the other wheels and tyres on the vehicle. If not acceptable, the vehicle will be transported to a suitable service centre or nominated home address. Any excess cost due to this will be the responsibility of the driver at the time of callout. Towing option does not apply for Motorhome Roadside members but can be arranged at their expense.
  14. In the event of an out of fuel situation, 5 Litres of suitable fuel will be provided at the drivers cost or the vehicle will be transported to the nearest fuel supply or nominated home address. LPG & Diesel vehicles will be transported to the nearest fuel supply only. Towing option does not apply to Motorhome Roadside members but can be arranged at their expense.
  15. A trailer or caravan being towed by the registered vehicle will be covered for roadside assistance. Motoring 24-7 will arrange transport of trailer or caravan being towed at time of breakdown. This may incur an extra cost to the driver especially if the vehicle is overweight (over 3.5t). Any excess charges which will be stated at the time of service. Transport of any livestock /cargo will be the responsibility of the driver.

GENERAL EXCLUSIONS

  • Vehicles over 20 years old at time of registration or renewal.
  • Free service limited to one callout per breakdown.
  • Vehicles or Caravans used for hire / reward or commercial purposes including rental and loan cars.
  • Vehicles or Caravans that are unregistered or not roadworthy or non-compliant with the relevant Australian Design Rules.
  • Vehicles or Caravans that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road.
  • Vehicles or Caravans which have been involved in an accident/collision or have sustained damage due to impact with any object, malicious or criminal damage and/or flood damage.
  • Vehicles damaged by vandalism or theft.
  • Vehicles damaged as a result of fire.
  • Heavy vehicles, caravans, trucks and equipment over 3.5t gross weight.
  • Vehicles or Caravans already located at a repairer.
  • Vehicles or Caravans permanently located on public or private holiday parks or camp sites.
  • Vehicles or Caravans that have been modified from manufacturers specifications i.e. excessively lowered or modified for racing / 4wd tracks.
  • Ferry/barge costs, freight costs, including tolls and sea crossings.
  • Motoring 24-7 will not be liable for increased/additional costs and expenses as a result of a breakdown in a remote location.
  • Motoring 24-7, at its discretion may refuse service or suspend/cancel a customer’s membership if they are deemed abusive, threatening or violent towards M24-7 staff or its contractor or attempts to receive service by deception or has any excess owing for previous call outs.
  • In the event that a customer requests their vehicle or caravan be broken into, whether to recover keys/belongings, Motoring 24-7 or its contractors will not accept responsibility or liability for damage that may occur as a result.
  • Repeated/excessive call outs due to driver related faults, vehicle or caravan neglect or abuse, as reasonably determined by M24-7 or its contractor, including pre-existing faults and faults/breakdowns caused by a non-authorized repairer.
  • There may be instances, in remote/rural areas, where a provider is not available to assist with a breakdown or roadside assist request. In these rare instances the driver will be required to arrange their own rescue at their own cost.

EXTRAS COVER

  1. Reimbursement claims covered by the Extras cover will only be paid if the major mechanical failure resulting in a callout by Motoring 24-7, occurred whilst travelling over 100km from registered residence and the nominated vehicle was immobilised for longer than 48 hours. All claims must be submitted within 21 days of occurrence, together with copies of supporting documentation and receipts to : Claims Manager, PO Box 10123, Adelaide B.C. 5000.
  2. Liability of Extras cover not to exceed $400 per 12 month membership period. One option only may be claimed per breakdown.

Motoring 24-7 reserves the right to cancel membership at any time if these terms and conditions are not observed by the member or driver of the nominated vehicle.

  • Car hire
    In the event of a major mechanical failure, whilst more than 100kms from your registered residence, which sidelines your vehicle for longer than 48hrs, we will we will assist with reimbursement of up $400.00 of the car hire costs (Excludes fuel, km charges, administration & Credit card fees, rental insurance/cover/excess reduction, one-way drop off/collection/rental fees, location surcharges, optional extras).
  • Emergency Accommodation
    In the event of a major mechanical failure, whilst more than 100kms from your registered residence, which sidelines your vehicle for longer than 48hrs, we will we will assist with reimbursement of up $400.00 of emergency accommodation costs (Excludes meals and refreshments)
  • Onward Travel
    If your vehicle breaks down due to mechanical failure and requires emergency towing, we will reimburse up to $100.00 for onward travel expenses(Taxi/Uber/Public transport) incurred by the driver or passengers, if they are not able to travel with the tow truck.
  • Ambulance Cover
    In the event of an accident where the registered vehicle is involved, and the driver or passengers require the services of an ambulance as a result of that accident, we will assist with reimbursement of up $400.00 of the ambulance fees.
  • Vehicle transport Cover
    In the event of a major mechanical failure, whilst more than 100kms from your registered residence, which sidelines your vehicle for longer than 48hrs, we will assist with reimbursement of up $400.00 of transport costs to the original destination/home by rail freight/road train/road transporter.

RV LIFE MEMBERS

To claim your RV Life member discount, please have your details ready and contact us on 1300 303 917 and we’ll gladly assist and arrange payment via Credit/Debit card over the phone.

  • RV LIFE members do not qualify for the NO CALLOUT BONUS

NO CALLOUT BONUS

If you are a Member with Turbo Cover 12 months or Motorhome Roadside Cover 12months and are fortunate enough not to require our services for two consecutive years of membership, we will reward you with a No Callout Bonus in the form of discount on your next years' renewal fees.

To redeem your discount, or check your eligibility, please contact us on 1300 303 917 and we’ll gladly assist and arrange payment via Credit/Debit card over the phone.

  • Turbo Cover 12 months standard joining and renewal fee = $119.00
  • No Callout Bonus 2 years = $107.10 (10% discount is applied to your membership renewal fee)
  • No Callout Bonus 3 years = $95.20 (20% discount is applied to your membership renewal fee)
  • The No Callout Bonus discounted rate applies to your membership renewal fee until assistance is required.
  • RV LIFE members do not qualify for the NO CALLOUT BONUS

All prices GST inclusive

MOTORING 24-7 is a Division of 24 Hour Roadside Assistance Pty Ltd ABN 11 007 737 313 t/a AUSTRALIA WIDE ASSIST

All Terms & Conditions are final as of 31 March 2021